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Get Custom Design
Bring your vision to life with our custom design service! Create your perfect piece. Processing time: up to 25 business days, but I can speed it up for you.
About TheAlphaLoft
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The Power of Music
“When I tell people why I love music, I always say that to me it's the closest thing we've got to magic. It's a type of connection that transcends all barriers...
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From Melody to Masterpiece
...think about going to a gig for example - you've got 60k people singing along to the same songs for 60k reasons, but you're still connected because of the love that you've got for the music.”
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Bringing Music to Life
“The magic comes from being able to translate something abstract into a visual piece of work, and then the threads bring it to life.”
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FAQs
How long is your processing time? +
At the moment my processing time on all orders is 25 business days as every item is handmade to order. In case of an order with multiple items, they may not be ready at the same time and will be shipped out once all items are ready. If your order was placed less than two weeks ago I would ask you to be please be patient while the items are being made :)
In case of an issue with a specific item, orders will be shipped out once all items are ready. If you'd prefer to have the order partially dispatched please let me know!
If the order was placed on Saturday or Sunday, the count starts from the nearest business day as orders are not processed on weekends.
Why does it take so long for my order to ship? +
Every order is hand-made to order, meaning I do not keep any stock ready to ship. That way I can make sure to create minimal waste and only make garments that will be worn and shipped out!
What's the difference between the shipping time and processing time? +
Processing time is how long it takes your order to be made. It's more dynamic and based on my current workload, how many items are in your order etc.
My current processing time will always be displayed at the top of the website.
Shipping time is how long it takes Royal Mail and your local services to deliver the item to you once the order has been shipped.
This is the estimate shown at checkout
How long does shipping take? +
Domestic shipping - 1-2 business days delivery aim.
EU: 2-5 business days delivery aim, import tax included - signed delivery.
International: 2-5 business days delivery aim - signed delivery.
Why doesn't my order status change to "processing"? +
Shopify's system has three options for your order status: unfulfilled, fulfilled and partially fulfilled. Due to this I have no way of changing your order status in the system to "processing", but if you'd like updates please feel free to message me and I'll be more than happy to provide them!
I received my embroidered order, but there is a white material behind the design, what is this? +
All embroidered designs are are embroidered on a white backing. Embroidery backing is vital to producing high-quality designs as it protects the garment, the stitching and the machinery!
The design is embroidered straight through the material and the backing catches the thread on the other side to keep the design secure. Eventually, this will start to come away after many washes but this will not affect your item as it is stitched into the fabric of the garment.
The size of the backing is the size of the design.